At Hadi Global, we want you to love your purchase. If you’re not completely satisfied with your order, we offer a hassle-free 14-day return and refund policy.
Eligibility for Returns
- Returns are accepted within 14 days from the date of receiving your order.
- Products must be unused, in original packaging, and in the same condition as received.
- We do not accept returns on opened or used skincare, perfumes, or makeup due to hygiene and safety reasons.
How to Return an Item
- Contact Us: Reach out to us via email at hello@hadiglobal.co.uk with your order number and details of the item(s) you wish to return.
- Approval: Our team will review your request and provide instructions for the return process.
- Return Shipping: Customers are responsible for the cost of return shipping unless the item is defective or incorrect.
- Refund Process: Once we receive and inspect the returned product, we will process your refund. Refunds will be credited back to your original payment method.
Conditions for Refund
- Refunds are processed for eligible returns and will be issued within 7-10 business days after receiving and inspecting the returned item.
- Shipping fees are non-refundable unless the return is due to a mistake on our part (such as a wrong or damaged item).
Exceptions
- Products that are marked as final sale or clearance are non-returnable and non-refundable.
If you have any questions or concerns about our return and refund policy, please don’t hesitate to contact us. We’re here to ensure your shopping experience is smooth and satisfactory!
Contact Us:
Email: hello@hadiglobal.co.uk